A-Plus was founded by Patty and Jay Klein in 1993, born out of the desire to help organizations improve their meetings through strategic planning and budgeting, personalized service and flawless execution.
Over the years, Patty and Jay have built a world-class team made up of 25 professionals with a wide range of experiences and backgrounds. While our team is diverse, one thing we all have in common is our willingness to roll up our sleeves and make the customer experience the best it can be.
Our passion to create exceptional experiences comes from our understanding of the need for your business to deliver on its objectives and get results. As a WBENC certified woman-owned business, we believe in building a strong, strategic partnership with all of our clients.
Certified Meeting Planner
Patty’s focus within A-Plus is on client management and working with her team to exceed clients’ expectations. She has 25 years of experience in travel and meeting planning. Prior to founding A-Plus, she was the Vice President of Marketing for F&M Distributors, a 110-store retail chain. Before that, she was a consultant with Bain and Company in Boston. She holds a Master of Business Administration from Harvard Business School and a Bachelor of Arts from Princeton University.
Ernst & Young Winning Woman Entrepreneur
Certified Meeting Planner
In addition to his work with clients, Jay oversees production/audio-visual, budgets, billing and general consulting. He has 15 years of experience in meeting planning and 25 years in travel and travel-related businesses. Before founding A-Plus, he was a Senior Engagement Manager for McKinsey & Company. He holds a Master of Business Administration from the Wharton School of Business, as well as a Master of Science in Industrial Engineering and a Bachelor of Science in Computer Engineering from the University of Michigan.
Heather recently joined A-Plus after 17 years as an A-Plus client, so she brings a fresh perspective to the business. She has spent most of her career in sales and marketing including nearly 18 years at Staples, Inc., as Vice President of Marketing for Staples Business Advantage, where she and her team managed dozens of meetings and events every year. Heather is known for developing strategies that drive growth and create customer engagement, as well as for her leadership and ability to develop high performing teams. Heather received a Bachelor of Science in Marketing from Boston College.
John has spent more than 25 years managing financial operations for several meeting management companies, travel management companies and tour operators. Prior positions include Controller for Carlson Travel and Globetrotters in Cambridge, Massachusetts, and Vice President of Finance with TraveLeaders in Miami, Florida. In addition to the travel industry, John has held leadership positions with start-up companies in the food service and solar energy industries. He studied Accounting at Northeastern University.